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Customer Service

Prescription Policy

Federal law requires that we have a valid prescription on file before we ship your mask, flow generator (sleep apnea breathing machine) or humidifier. You do not need a new prescription to fulfill this requirement and can send us your original prescription.

We consider the following criteria to be components of a valid prescription:

  • Care provider's contact information and NPI number
  • Care provider's signature
  • Patient's full name
  • Name of device prescribed
  • Directions for use
  • Date of issue 
For a flow generator, the prescription should specify a particular pressure, unless the prescription is for an auto-adjusting unit.

If the prescription contains an expiration date, we will honor the prescription until that date. If the prescription does not include an expiration date, we will honor the prescription indefinitely.

We will accept a valid prescription from any of the following care providers:
  • Doctor of Osteopathy
  • Medical Doctor
  • Psychiatrist
  • Physician's Assistant
  • Nurse Practitioner
  • Dentist
  • Orthodontist

We do not require a copy of your prescription for replacement parts, headgear, filters, cleaning supplies or other products that do not have the "prescription required" notice on their product page.  

There are several ways to get us your prescrition.

1) Upload it to our website.

2) Email a copy of it to fax@easybreathe.com

3) Fax it to (877) 863-9709

4) Mail a copy of it to us at:

     Easy Breathe, Inc.

     11859 Wilshire Blvd, Suite 602

     Los Angeles, CA 90025

5) We can get it for you! Just fill out this Release of Prescription Records form and send it to us via email, fax, or snail mail.

Release of Prescription Records Form

If you do not have a prescription yet or need a new one, print out this form and bring it to one of the acceptable care providers listed above.  Once filled out and signed, it should be sent to us via email, fax, or snail mail.

Prescription Form for a Machine and a Mask

Prescription Form for a Mask

Prescription Form for a Home Sleep Test