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Return Policy
General Return Policy
The following policy applies to CPAP equipment ordered through our site without the use of insurance coverage. This policy excludes any items ordered using your insurance.
Easy Breathe accepts returns on CPAP equipment within 30 days of the original shipping date of the order. Once we receive the return back, we will issue a 100% store credit in the form of a gift certificate for your original purchase amount, including tax and excluding shipping costs.
While we have a generous exchange policy, we do not offer refunds *.
* The only exceptions to this policy are listed below.
Most CPAP machines carry a manufacturer's warranty of 1 or more years. If you are looking to return a machine because it is broken or malfunctioning, please see our Defective Item policy below.
Return Policy Exceptions
Easy Breathe offers certain products and promotions that are entitled to separate return policies. These exceptions are outlined below:
The Easy Breathe Mask Guarantee
The Easy Breathe 30 Day Mask Guarantee is an add-on product that may be purchased with any complete CPAP Mask System. This Mask Guarantee will allow you to return one (1) CPAP Mask System within 30 days for refund. All refunds will be issued in the format of your original payment method (purchases made with store credit cannot be refunded for cash). Mask purchases made without this guarantee will be subject to our general return policy described above. If you would like to try multiple masks and have the option to return multiple masks, please purchase multiple Mask Guarantee products.
Please note: You must purchase your mask and the Mask Guarantee at the same time. Guarantees cannot be purchased retroactively. Your refund will exclude the cost of the Mask Guarantee and shipping charges. If requested, a return label will be provided.
This offer is not valid with insurance orders.
The Easy Breathe Risk-Free Trial
Easy Breathe offers limited-time promotions several times per year for a risk-free trial of specific products. To qualify for a risk-free trial, you may be asked to enter a special code at the time of checkout, or purchase a special product designated as a "risk-free" item. Eligible items purchased under a risk-free trial may be returned within 30 days for a refund if you are dissatisfied with the product. This refund excludes shipping costs. A return shipping label will be provided if requested. This promotion cannot be applied to items ordered with insurance.Please call our Customer Service team at (866) 564-2252 for help applying your risk-free trial code or to inquire about ongoing promotions.
Return Policy for Insurance Orders
Please Note: Items that are partially or entirely covered by your insurance CANNOT be refunded.
Due to the insurance billing process, products ordered through your insurance are considered final and cannot be returned for a refund. In most cases, we can facilitate a one-time exchange (within 30 days of the shipment date of your order) for a comparable product to help with problems such as mask sizing.
To arrange an exchange, please contact us or call our Customer Care team at 866-564-2252 to obtain the return address and an RMA number for your product. An RMA number is required to ensure that your package is processed correctly once it has been received.
Return Policy for Defective Items
Within 30 days of the original ship date, Easy Breathe will facilitate an exchange of any merchandise that we sell to you that has a manufacturer's defect. Please contact us if you believe a product you purchased from us is defective. We will work with you and the manufacturer to facilitate the exchange for a new product and will cover the shipping costs for standard (non-expedited) shipping.Depending on the manufacturer, most CPAP machines are covered under warranty for 1 to 2 years after purchase. If your machine purchased from easybreathe.com is broken or malfunctioning, please call our office at (866) 564-2252 with your machine nearby, as we will need to verify the Serial Number on your machine to verify its warranty. If your machine is still under warranty, we will contact the manufacturer to obtain a Return Merchandise Authorization (RMA) on your behalf. Warranty claim decisions are made solely at the discretion of the manufacturer. The customer is responsible for shipping the machine to our office; we do provide a return label to cover the cost of shipment.
