Customer Service

Phone Number(866)-564-2252

DreamWear Nasal Mask

Privacy Notice

Thank you for visiting the website (the “Site”). Please read the following information carefully. It tells you when this notice is effective, what information we collect from you, how we might use it, how you can review or change the personal information you provided to us, how we may change this notice, and the steps we take to ensure that your personal information is protected. We are committed to the privacy of our visitors and hope you enjoy your visit!


This Privacy Notice will remain in effect until a new notice supersedes it. We may choose to update this notice at our discretion, so you should check this page periodically as the terms may change from time to time. The most recent version of the notice will be reflected by the “last updated” date noted at the bottom of the page. Your continued use of the Site will constitute your acknowledgment of the Notice in its current version and your understanding of the terms of the Notice.


If you have a specific question, feel free to click to the appropriate section below:



What information is collected?

We collect two types of information: Identifying Information and Non-Identifying Information.


Types of Identifying Information we collect: When you create an account, make a purchase, or when you enter information on this Site, we may collect personal information from you including your:


  • First and Last name
  • Email address
  • Phone and Fax numbers
  • Billing and Shipping addresses
  • Date of Birth
  • Order History
  • Account Name and Password
  • Health Insurance Account Information (if needed)
  • Medical Prescription (if needed)
  • Medical Records (if needed)


A Note Regarding Your Sensitive Medical Information: To receive your health insurance benefits, we must file a claim with your insurance provider. Some of the items we sell are only available with a valid prescription. As such, we are a covered entity and subject to the U.S. Health Insurance Portability and Accountability Act (HIPAA). If you choose to have us submit your claim through insurance, we will collect your health insurance account information, medical prescription, and medical records if necessary. This can be obtained through your doctor’s office. In some circumstances, you may also be able to upload your records. Please note, only customers choosing to utilize their health insurance benefits and/or purchase a prescription-only item will have to submit this sensitive medical information. Either way, rest assured, we are HIPAA compliant.


Types of Non-Identifying Information We Collect: We may also collect general information resulting from your activity on the Site, including your preferences and other tendencies. This may include anonymous “traffic data” or tracking information provided by the website’s host or similar provider of such information (i.e., Google Analytics and Hotjar) that does not personally identify you, but may be helpful for marketing purposes or for improving the services we offer. Analytics is the process of collecting, analyzing, and reporting aggregate data. This information may include which pages visitors visit, how long visitors may stay on a particular page, and where visitors are located. It may also provide information about what browser, network, or device is used to visit our Site. To learn more about Google Analytics and how to opt out, please visit their Privacy Policy. To learn more about Hotjar and how to opt out, please visit their page.


In addition, when you visit our Site, we may also log your anonymous IP addresses, a unique identifier for your computer or other access device. This helps us diagnose problems with our server, to administer our Site, or to display the content according to your preferences.


We Also Use Cookies and Web Beacons: A cookie is a small string of information that the website you visit transfers to your computer for identification purposes. Cookies can be used to follow your activity on the website and that information helps websites to understand your preferences and improve your website experience. Cookies are also used for such activities as remembering your user name and password, if you use such a feature on this Site. You can turn off all cookies in the event you prefer not to receive them. You can also have your computer warn you whenever cookies are being used. There are also software products available that can manage cookies for you. Please be aware, however, that when you choose to reject cookies, this choice may limit the functionality of the website and you may lose access to some of its features.


A web beacon is an invisible pixel-sized graphic image on a web page, web-based document or e-mail message. It helps us do things like view the URL of the page on which the beacon appears and the time the Site, document or email in question is viewed. They can be used to confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience.


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How do we use this information?

We primarily use the personal information you provide and any general information we receive from you to provide the following:


  • Create and manage your account;
  • Process your online orders;
  • Conduct required medical billing;
  • Personalize your online experience;
  • Provide customer service, whether it’s responding to a request or following up on an order;
  • Improve our services and the interactions you have with our Site;
  • Market products and services that may be of interest to you--for instance, we may add you to the email list and newsletter when you make an online purchase or sign up; and
  • Comply with and enforce applicable legal requirements, relevant industry standards and our policies.


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How does verify insurance coverage?

The Check Your Insurance link opens a Typeform that collects your insurance information. This feature is optional. You can also fill out the “Check Your Insurance Coverage Today” form. These forms collect you first and last name, email address, phone number, zip code, and insurance carrier.  You may be given the choice to complete your sign-up online, which prompts you to enter your Insurance Member ID and date of birth, or submit the form immediately, in which case you will be called to obtain that information.


Once we have your complete insurance information, it is verified by one of our team members. You will then receive an email and/or phone call letting you know that we have your coverage information and are ready to discuss it with you. If we do not receive a response, we may send your basic coverage summary to you via email.

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How does our Site interact with third party services and content?

For your convenience, we may link to third party sites and services, or otherwise display third party content through our Site. Here are some examples of third party content and services available through or via our Site:


  • Mailchimp: We may automate our marketing and newsletters.
  • YouTube or Vimeo: We may embed content on our Site from other online services, such as a recorded video.
  • Social Media: We may facilitate easy access to third party sites and online services, like social networks and other services that host user-generated content such as Facebook, Twitter, and Pinterest.
  • Payment Processing: We work with third party vendors to process payments. These include, but are not limited to: Stripe,, and PayPal.
  • Delivery: We work with third party vendors to deliver our products. These include, but are not limited to: FedEx, UPS, and the United States Postal Service.
  • Content Delivery: We work with third party vendors to deliver web-content to our visitors. These include, but are not limited to: Outbrain and Tabloola.
  • Ads: We work with third party vendors to deliver targeted advertising to our visitors. These include, but are not limited to: Google AdSense, Bing, Yahoo, Facebook, and Twitter Ads.
  • Live chat: We work with Zendesk to provide live chat technology to our users.


These links take you outside our service and off our Site and are beyond our control. Please note that these other sites may send their own cookies to users, collect data, or solicit personal information. We urge you to review the equivalent data protection, privacy, and cookie policies available on their websites. We do not accept any responsibility or liability for the data protection of privacy practices of third parties in relation to such websites and your use of third party websites is entirely at your own risk.


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What information do we share with third parties (or what information may they access because of the services they provide to us)?

We will not sell, trade, or otherwise transfer your personal information or general information to third parties without informing you in advance. However, we may provide some of our services through contractual arrangements with affiliates, services providers, partners and other third parties. Our service partners may use your personal information to operate the website and deliver services. We use these third parties to help handle parts of our business. They help us do things like fulfill orders, process payments, provide analytics, monitor activity, maintain databases, and administer and monitor emails. These parties will only use your data for the purpose of carrying out the work as agreed with us.


Disclosure of your information for security purposes: fully cooperates with law enforcement agencies in identifying those who use our Site for illegal activities. We will release personal or general information without your consent for security purposes, when required by law, or to prevent imminent harm to any person or entity. We will disclose personal or general information upon receipt of a court order or subpoena, or to cooperate with a law enforcement investigation, which may include responding to requests and court orders from jurisdictions outside the United States. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful, as determined in our sole discretion.


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What choices do you have over how your information is used?

  • Email: Those who wish to opt-out from receiving email offers will have their address removed within 1-10 days of receipt of their request to opt-out or to unsubscribe at [email protected] or by calling our customer service team at (866) 564-2252. If you have multiple email addresses you will need to opt-out for each address in order to be removed from our active database.
  • Location information: You may have the ability to turn location-based services on and off by adjusting the settings of your Internet browser or mobile device or, for some devices, by revoking permission for our mobile apps to access your location information.
  • Cookies and web beacons: Your browser may offer the ability to block or delete cookies from your device. Please follow your individual browser’s instructions on how to block and clear cookies.


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How can you edit or delete your information?

By logging into your account, you may edit your billing and shipping address information, your phone number, and email address. If you would like to permanently delete your account, you can email us at [email protected]. Please note, your name, order history, and insurance account information cannot be deleted from our system.


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Does our Site respond to do-not-track signals?

At this time does not recognize automated browser signals regarding tracking mechanisms, which may include ‘do-not-track’ instructions. However, you can change your privacy preferences regarding the use of cookies and similar technologies through your browser. You may set your browser to accept all cookies, block certain cookies, require your consent before a cookie is placed in your browser, or block all cookies. Please note, blocking all cookies will affect your online experience and may prevent you from enjoying the full features offered by our website.


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What if I access the Site from my mobile phone?

We collect and use information about you in the same way and for the same purposes if you access the from your mobile phone, as we do when you use our website.


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How do we secure your information on our Site?

In order to protect both the personal information and the general information that we receive from you through the website, we have implemented various security measures. We will take all steps reasonably necessary to ensure that your data is treated securely. All information you provide to us is stored in secure managed servers.


We are PCI compliant. In addition, our third party payment processing vendors are also PCI compliant. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Site, you are responsible for keeping this password confidential. We ask that you never share your password with anyone.


We are HIPAA compliant. Some of the items we sell are only available with a valid prescription. As such, we are a covered entity and subject to the U.S. Health Insurance Portability and Accountability Act (HIPAA).


To ensure compliance, we utilize the following third-party vendors:
  • ZeroLag: Zerolag services are located in a dedicated HIPAA environment and are compliant with HIPAA processes. You can read more about ZeroLag’s security protocols by visiting their security page.
  • Typeform: Typeform data is hosted on Amazon’s AWS service. You can read more about Typeform’s security protols by visiting here.
  • Salesforce: We utilize Salesforce’s Customer Relationship Management (CRM) software. You can read more about Salesforce’s security protocols by visiting here.
  • Zapier: We utilize Zapier to move the information we collect using Typeform to our Salesforce CRM. You can read more about Zapier’s security protocols by visiting here.


Whenever you give out personal information online there is a risk that third parties may intercept and use that information. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. By using this Site, you expressly acknowledge and agree that we cannot guarantee the security of any data provided to or received by us through this Site and that any personal information, general information, or other data or information received from you through the Site is provided at your own risk. We are not liable for any damages arising out of, or in any way connect with, a third party’s unauthorized access to your information.


While we implement the above security measures on our Site, you should be aware that 100% security is not always possible. Whenever you give out personal information online there is a risk that a third party may intercept and use that information. While we strive to protect your personal information and privacy, we cannot guarantee the security of any information you disclose online. By using this Site, you expressly acknowledge and agree that we cannot guarantee the security of any data provided to or received by us through this Site and that any personal information, general information, or other data or information received from you through the Site is provided at your own risk.


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What age do I have to be to use this Site?

This Site is not intended for use by people under 13 years of age. We will not knowingly collect information from minors in the United States or elsewhere with or without the consent of their parents or guardians. Personal registration information submitted by a person under the age of 13 will not be accepted. Any general information provided by a person under the age of 13 and gathered (for example, through the use of cookies) during his or her visit may be used as indicated in this).


You may only order products if you are 18 years old or older. If you place an order, you promise that you are 18 years old or older. If you are under the age of 18 and would like to purchase a product, your parent or guardian should place the order for you.


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What governing law applies?

This notice and our privacy practices will be subject exclusively to the laws of the State of California within the United States of America. By using our Site, you hereby irrevocably submit to the exclusive jurisdiction of the competent courts of California any claim or matter arising under or in connection with the Site.


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What if I live outside of the United States?

The is hosted and operated entirely in the United States and is subject to United States law. Please do not do not provide us with any information or attempt to purchase our products if you live outside of the United States. If you are from a jurisdiction outside of the United States, please notify us so that we may take necessary action. This may include terminating your account and deleting your information. We are committed to resolving those issues, so if you have any questions about how we collect or use your information you may email us at [email protected].


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Who should I contact with questions or concerns?

If you have any questions or comments relating to the Site or this Privacy Notice, send an email to [email protected] or call our customer service team at (866) 564-2252. You may also submit a contact form.


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When was this notice last updated?

September 14, 2017.
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Easy Breathe, Inc., Medical Equipment & Supplies, Los Angeles, CA
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